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As Taxonify provides professional services rather than physical goods, our refund policy is structured around the stage and nature of the service engagement.
Once a service engagement (such as tax filing, company registration, bookkeeping, or ERP implementation) has commenced and work has been performed, fees paid are generally non-refundable, as they reflect professional time and resources already committed.
If a client cancels an engagement before any work has commenced, Taxonify will assess eligibility for a full or partial refund on a case-by-case basis, less any administrative or third-party costs already incurred.
If a service is not delivered as agreed due to an error on Taxonify’s part, we will work with the client to correct the issue at no additional cost, or offer a partial refund where correction is not feasible.
Fees paid to government authorities (such as SECP, FBR, or provincial revenue bodies) or other third parties on behalf of the client are non-refundable once submitted, regardless of the outcome of the Taxonify engagement.
To request a refund review, please contact us at info@taxonify.com or +92 300 0192948 with your engagement details, and our team will respond within a reasonable timeframe.
